At Diamond Logistics Guildford, we provide efficient, scalable PUDO (Pick Up and Drop Off) services to support businesses seeking flexible delivery and return solutions. Our local fulfilment centre in Guildford acts as a key access point for eCommerce brands, couriers and retailers looking to strengthen their final mile delivery and collection strategies.
Whether you need a trusted site for customers to collect their orders or a central hub for couriers to drop off parcels for processing and dispatch, our PUDO solution helps remove friction from the delivery cycle.
With the rise of click-and-collect, home-based sellers, and multi-channel retailing, we’ve seen increased demand for localised access points. That’s exactly what we deliver, with the operational reliability, tracking, and security you expect from a logistics partner with more than 30 years’ experience.
PUDO stands for Pick Up and Drop Off. It refers to locations where couriers, businesses, and customers can either collect or leave parcels. These can serve multiple purposes – from eCommerce fulfilment, to local courier exchange, to consumer-level returns.
At our Guildford depot, the PUDO model is tightly integrated with our warehousing and distribution network. That means clients benefit from same-day or next-day processing, real-time tracking, and smart routing – all coordinated from a local base.
For retailers, it’s a powerful alternative to home delivery. For customers, it offers convenience and control. For couriers, it improves efficiency and reduces delivery failures.
At Diamond Logistics Guildford, our PUDO services are designed to simplify complex delivery logistics and create smoother customer experiences.
Consolidating deliveries and collections through our Guildford depot reduces failed deliveries, lowers costs, and minimises unnecessary mileage. For businesses operating with slim margins or fast-moving inventory, this efficiency matters.
More consumers want choice in how and when they receive their orders. Offering local collection via our Guildford site gives them that flexibility, especially if they're not home during working hours.
We can also handle drop-off returns. Customers simply bring their parcels to our Guildford PUDO point, and we process them for return into your system. This helps reduce customer service pressure and shortens the return cycle.
We can integrate PUDO into your wider fulfilment operation through Despatchlab, our proprietary logistics platform. This ensures all inventory, tracking, and delivery data are centralised, giving you clear oversight.
As your business grows, our Guildford depot scales with you. You don't need to invest in additional infrastructure or staffing to manage peak times or changes in volume. We provide a flexible local resource with national support.
Guildford is a key location in our national network, with excellent access to the A3 and the M25. This makes it a strategic spot for parcel exchange and onward distribution. We help businesses operating across Surrey and the wider South East region streamline delivery and returns with a reliable local access point.
Our team in Guildford manages every parcel with the care and precision we apply across all our fulfilment operations. That means parcels are securely stored, accurately tracked, and moved quickly. We support both scheduled drop-offs and walk-in deliveries, depending on your operational needs.
For SMEs and eCommerce brands looking to offer a local delivery option or facilitate easier returns, our PUDO service offers a professional, ready-made solution.
Pick-up and drop-off services are becoming a vital part of the fulfilment landscape. As consumer expectations shift and urban delivery becomes more complex, having trusted local collection and drop-off points is essential.
For courier networks, PUDO reduces time spent chasing deliveries or managing returns. For eCommerce sellers, it enhances the post-purchase experience and opens up delivery options. For customers, it’s a win-win: parcels are secure, collections are flexible, and returns are hassle-free.
By integrating PUDO into a broader logistics plan, businesses can cut costs, reduce environmental impact, and improve customer retention.
Guildford is home to a diverse range of businesses – from independent online retailers to subscription box startups, health and wellness brands, and national names. Our local PUDO services cater to them all.
Because we’re part of the Guildford community ourselves, we understand the pressures and priorities of local SMEs. That’s why we offer a practical, people-first service grounded in professionalism. When your customers come to collect a parcel from our site, they’re greeted by a real team that cares about getting it right.
And when you work with us, you’ll always have a direct line to someone who knows your business. No faceless helplines. No outsourced operations. Just logistics made personal.
We bring together national scale and local service. Our Guildford site is supported by a network of more than 40 fulfilment centres across the UK, giving us the reach to support multi-location operations, with the focus to treat every parcel like it matters.
We don’t offer off-the-shelf logistics. Instead, we tailor our PUDO services to suit your fulfilment model and your customers. From same-day despatch to dedicated collection times, we help you build a fulfilment flow that works for your business.
If you’re based in Surrey or the surrounding area and looking to enhance your delivery options, reduce last-mile headaches, or offer your customers more control, our Guildford-based Pick Up and Drop Off service is here to help.
Speak to our team at Diamond Logistics Guildford today to see how our PUDO service can be integrated into your logistics strategy. Whether you’re an established eCommerce brand or just getting started with local collection, we’ve got the tools, systems, and people to make it simple.
